Insurance

IT infrastructures and processes in the insurance industry are subject to strict requirements for security, availability and flexibility. In order to achieve a balanced optimum
within the given scope of legal requirements, industry understanding and knowledge of IT is a

necessity.

ZELOS Management Consultants understand the unique challenges facing the insurance industry and are proven specialists for IT-sourcing.

You have questions about your individual optimization-potential in the IT sector? Talk to us, we will find a solution!


Projects

Starting Situation

  • The need for improvements in terms of cost and efficiency of IT-services from four companies

Consulting Services

  • Design, implementation and transition of operation incl. personnel-budget and asset-transition
  • Construction of an activity based cost allocation system
  • Structure of the enterprise-wide performance management for optimal alignment of customer requirements

Results

  • Development and professionalization of a Shared Service Center for statutory health insurance

Starting Point

  • Need for improvements in terms of contracts and transparency of the power-Interface

Consulting Services

  • Redesigning of the treaty
  • Documentation and adaptation of the power interface between contractor and client
  • Optimization the quality and efficiency of service delivery in the datacenter- and application management operations

Results

  • Development and professionalization of a Shared Service Center for statutory health insurance
  • Development of an IT governance model to optimize the collaboration between special divisions and IT
  • Initiation of improved support- and test structures in the application management