Successful companies organize their IT processes in such a way that they can react quickly to new business requirements and thereby allow them to grasp new market opportunities. The ability to change rapidly is considered a core challenge in all industries. Anyone who accepts this challenge must also structure the organization in such a way that new patterns can smoothly replace the old ones. We know the typical pitfalls in such transformation processes from many years of experience and help you through a successful implementation.
As implementation consultants, we consider our task to also accompany you after the analysis has been carried out. We not only provide advice and guidance, but are also willing to take on practical tasks within service management and provider control to drive the operational transformation forward.
And we will continue to do so until the goals we have defined together are met.
As experts for the professionalization of IT service relationships, we do not leave you alone after successful conclusion of the contract. On the basis of established and internationally recognized methods such as PRINCE2 and ITIL, we take over the strategic management and operational implementation of your transition projects. Continuous risk management and consistent change- and communication management ensure business success, sustainable change and a friction-minimized transition into a new service provider.
It is crucial for every new IT-service relationship to initially implement a professional providermanagement in both the structural and procedural organization. Through our hands-on experience, we can help you master the challenges involved. We show you practical solutions that prevent friction losses and uncertainties,which can otherwise be detrimental to all parties involved. Clearly structured roles and responsibilities, clear communication and escalation paths are effective tools when it comes to Provider Management. We help you design and establish them.
Anyone who buys IT services must ensure that performance and quality are clearly measurable, collected data are processed correctly, and that reports are prepared and represented in an appropriate and in a timely manner. Visibility, transparency and traceability are essential to identify cost-benefit ratios and to satisfy stakeholders in business and management. The definition of the appropriate measured variables and quality agreements (KPI and service level), as well as the formats and frequency of reports, begins already in the drafting of contracts. However, it is often necessary to fine-adjust these details once again in the transition and after the start of the service provision. We help you to define and set the parameters, thresholds and the related reporting system - so that you know what you are paying for.